Our Call Center Services Program started its training in the 2016 – 2017 Academic Year.
Today, businesses continue their development and continuity with customer-focused policies. In fact, in today's changing social conditions, the expectations and desires of individuals are increasingly different. In such a process, the basic criteria that will take a business to the next level are to retain existing customers and gain new customers. For this reason, businesses focus on customer satisfaction. In this context, call centers are also defined as the added value created in customer relations for business owners. Call centers, which offer the most ideal platform for establishing relationships with customers, creating a harmonious and healthy communication channel between the customer and the business, and ensuring customer satisfaction, play a critical role for the brands of institutionalized businesses today. The most fundamental problem of call centers, which are rapidly developing in the world and in our country, is the lack of qualified personnel caused by the inadequacy of vocational training in this field.
In this context, the main purpose of this program is to meet the need for qualified personnel in the 'call center' sector, whose employment area is increasing. It is aimed to train qualified workforce equipped with the knowledge and skills to meet the needs of the changing and developing business world, expert in computer use, strong persuasion ability, high communication skills, effective speaking skills, proper diction, and expert in stress and crisis management. It is aimed to create an effect that will reduce the unemployment rate at the macro level with the qualified personnel to be trained for this field, whose employment rate is increasing day by day.
